Terms of Business

Worksop Workspace · Operations · Legal & Compliance · Phase 1 reference

Important — what this doc is and isn't

This is the internal source-of-truth for Worksop Workspace's terms of business. It mirrors the customer-facing version that will live at `worksopworkspace.com/terms-of-business`. Keep both in sync — when one changes, change the other on the same day.

These terms are draft and unreviewed by a solicitor. They are written in plain language for clarity and to capture commercial intent; the legal phrasing may need adjusting. Do not rely on this as a binding contract until it has been reviewed and approved by a qualified UK legal adviser.

1. Definitions

In these terms:

"We", "us", "our" means LORD CNB Accommodation Ltd (Company No. 15117050), trading as Worksop Workspace, of 30 Carlton Road, Worksop, S80 1PH.
"You", "your", "Member" means the individual or company who has agreed to these terms by signing up to any of our services.
"Visitor" means anyone using the space on a Day Pass or as a guest of a Member, without a rolling membership.
"The Space" means the building at 30 Carlton Road, Worksop, S80 1PH, including all floors operated by us, and any other premises we operate from time to time.
"The Services" means the workspace access, refreshments, Wi-Fi, lockers, parking, and any other facilities described in our product offerings (see `../../sales/product-offerings.md`).
"Membership" means an active rolling subscription to one of our weekly plans.
"House Rules" means the rules of conduct in the space, currently set out at `../../marketing/members/house-rules.md` and made available to every Member and Visitor.

2. Who can be a Member

You must be 18 years of age or older.
You must provide accurate personal and business details when signing up.
You must agree to and follow the House Rules.
Weekly membership use requires staff onboarding, including a photo ID check and an induction. Payment, account creation or joining a company membership does not complete this approval.
You may show your original photo ID to staff or upload a photo privately through your member account. Staff verify it against you in person. We retain the verification record, not an ongoing copy of your ID; see the privacy notice for deletion arrangements.
Unstaffed access requires a separate manager decision after the individual evacuation arrangements have been reviewed. Permission is personal. Do not share credentials or admit other people on your membership.
We reserve the right to refuse or terminate membership at our discretion in line with these terms.

Companies may take out membership on behalf of named individual staff. The contracting party is the company; the named individual is the user of the access.

3. The Services

The current booking catalogue and the price shown before purchase define the services offered. Historical prices and retired products are not an offer. The core routes are:

| Service | Access arrangement |
|---|---|
| Day Pass | Staffed attendance on the booked day |
| Weekly Pass | Recurring membership, subject to staff onboarding and separately approved independent access |
| Rooms and studio | The room, time, capacity and price confirmed in the booking |
| Private event hire | Pre booked hire with the staffed guest registration and admission process |

Full product detail in `../../sales/product-offerings.md`.

Included with every product (members and Visitors alike):

Unlimited tea, coffee, and water
High-speed Wi-Fi
Furniture (desk, chair, workspace)
Locker (Members) / shared locker access (Visitors, subject to availability)
Free on-site parking, subject to space availability

Not included unless specifically agreed in writing:

Mail/parcel handling beyond standard delivery to Members on a rolling plan
Catering beyond complimentary tea, coffee, and water
Use outside the hours and permissions agreed for your account. Only separately approved weekly members may attend without staff present. Other customers and guests attend during staffed use.
Phone answering / virtual office services
Storage beyond the standard locker

4. Payment and minimum term

New catalogue agreed 12 October 2026. Individual shared office membership: £40 weekly rolling, or £30 weekly with a 12 week minimum (£360 normally; eligible introductory offer £330 plus the £15 day pass). Company memberships have a 12 week minimum. All seats cost £30 each weekly for two named people, £29 for three, £28 for four, £27 for five, £26 for six and £25 for seven or more. The minimum company total is twelve times the weekly total shown at checkout. After the minimum term, membership continues weekly at the agreed rate until cancelled. Existing memberships retain their recorded terms.

The minimum term starts on the billing start date recorded when Direct Debit setup begins completing. Weekly payments use GoCardless. Setup and a payment request do not mean funds have cleared; GoCardless confirms collection dates. Staff onboarding remains separately required for access. Day passes cost £15 through Square. Rooms and studio bookings are charged separately.

Customer prices are final prices including VAT where applicable. We do not describe a VAT amount on invoices before VAT registration. A later registration does not itself increase these advertised customer prices.

After a person's first completed £15 paid day-pass visit, join the £30 weekly, 12-week individual membership within seven days using the same email and pass code. The £15 day-pass payment covers the first seven days from membership activation, with no additional membership collection for week one. Then eleven weekly payments of £30 are due during the initial commitment (£330 in membership payments, £345 including the paid day pass). Membership continues at £30 weekly after the minimum term until cancelled. Once per person; flexible and company plans are excluded. Pending, unused, cancelled or refunded passes do not qualify. No cash alternative. Rooms and studio hire remain separate. Existing accepted agreements and reserved £15 credits retain their original terms. A failed billing setup must be recovered on the same account rather than signing up again.

5. Cancellation, suspension and changes

The £40 rolling plan can be cancelled at any time. The £30 plan and all new company memberships have a 12 week minimum, then can be cancelled. You can cancel through the member portal after the minimum term; contact hello@worksopworkspace.com to give notice earlier, request an agreed early release or exercise statutory rights. Not attending does not cancel billing. Cancelling a bank mandate does not itself settle any valid contractual balance. We do not automatically charge a termination penalty or collect an accelerated balance.

Applicable consumer cancellation rights take priority, including the statutory cooling off period for qualifying online service contracts. An express request to start service during that period does not by itself remove those rights. Staff review any refund required for service supplied. The portal permits cancellation within fourteen days of accepting the new personal committed plan; company paid members contact their account holder.

Cancelling future billing preserves personal access already paid through. A payment submitted before cancellation may still be collected; refunds are handled separately. Failed cancellation is shown as incomplete and can be retried. Contact staff if confirmation is missing.

We may suspend membership for failed payment or a serious breach of house rules. Material price changes require notice and a clear route to cancel in accordance with applicable law. We do not change an existing member's price merely because a new catalogue launches.

6. Your obligations

You will follow the House Rules at all times.
You will treat the Space, equipment, and other Members with respect.
You will keep your personal items secure and use a locker when leaving items unattended.
You will not use the Space for any illegal activity, or for any activity that is reasonably likely to cause damage, disturbance, or risk to other Members or staff.
You will not pitch, solicit, or repeatedly attempt to sell goods or services to other Members. (This is a fundamental term — see House Rules.)
You will not bring children to the Space (Phase 1 is adults-only, 18+).
You will keep your account details, contact information, and payment method up to date.

Confidentiality in a shared space

You may see or overhear confidential information belonging to another member, their business or their clients. Do not disclose it or use it without the information owner's permission, unless disclosure is required or protected by law. This obligation continues after your membership ends.

Use the secluded meeting spaces or acoustic pods for conversations needing greater privacy. These reduce exposure in the open workspace but are not a guarantee of soundproofing or confidentiality. Follow the applicable booking arrangements and protect your own screens, documents and calls.

Evacuation arrangements

Tell staff if you or anyone you bring would need help to recognise an alarm or leave the building, and tell us when those needs change. We will work with the person concerned to agree the relevant Personal Emergency Evacuation Plan. Members must cooperate with the agreed arrangements; our responsibility for the premises is not transferred to a member by these terms.

The intended alarm provision includes audible and visual notification, subject to commissioning. Visual notification does not remove the need for an individual assessment. Unstaffed access is reviewed against arrangements that work without staff present, not granted or refused solely because someone has disclosed a disability.

Follow the induction, emergency instructions and guest procedures. Do not assume someone has left solely because their booking has ended.

Address services

Registered office or business address services are not included in membership. They may be offered under a separate agreement in future; this document does not launch that service.

7. Our obligations

We will provide the Services with reasonable skill and care.
We will keep the Space safe, clean, and fit for purpose during opening hours.
We will hold appropriate insurance (public liability and property insurance — see Drive's `06-legal-and-compliance/insurance-summary.md` for the policy reference once in place).
We will handle your personal data in line with the UK GDPR and the Data Protection Act 2018 — see our Privacy Policy at `worksopworkspace.com/privacy-policy` and the internal reference in Drive at `06-legal-and-compliance/data-protection-gdpr.md`.
We will give you reasonable notice of any planned closure, change to opening hours, or change to these terms.

8. Termination and what triggers it

We may terminate your membership immediately, without prior warning, if you:

Commit any act of physical aggression, harassment, or threatening behaviour towards any Member, visitor, or staff member
Cause material damage to the Space or its equipment
Use the Space for any unlawful activity
Breach the no-solicitation rule after a documented warning
Fail to pay any sum due to us after we have asked for payment
Repeatedly breach the House Rules after we have asked you to stop

Where we terminate for a serious cause, no refund is due for the remainder of any paid billing cycle.

You may terminate at any time via the member app — see section 5.

9. Liability

We are not liable to you for any loss of profits, loss of business, business interruption, or loss of business opportunity.
We are not liable to you for any indirect or consequential loss.
We are not liable for loss of or damage to your personal belongings unless caused by our negligence; you are responsible for securing your items using the lockers provided.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under English law.
Subject to the above, our total liability to you under or in connection with these terms in any 12-month period will not exceed the total sums you have paid us in that period.

10. Guests

Members may bring up to one guest per visit on a Day Pass basis. Guests must be signed in via reception or the member app.
The Member is responsible for the guest's conduct while on the premises.
Guests must agree to and follow the House Rules.
We may refuse entry to any guest at our discretion.

11. Data, CCTV, and privacy

We collect and process personal data in line with our Privacy Policy, published at `worksopworkspace.com/privacy-policy`.
The building is monitored by CCTV at entry points and common areas (not inside private offices or toilets). Signage is displayed at entry points.
We will not share your data with third parties for marketing without your explicit consent.
Members have the rights set out in UK GDPR — access, rectification, erasure (in defined circumstances), restriction, portability, objection. Requests to hello@worksopworkspace.co.uk.

12. Force majeure

We are not liable for any failure to provide the Services that is caused by circumstances beyond our reasonable control, including (but not limited to): fire, flood, power failure, pandemic-related restrictions, acts of government, or material disruption to the building.

In any extended closure, we will give Members reasonable notice and discuss a pro-rata refund or credit where appropriate.

13. Insurance

We hold public liability insurance and contents insurance for our own equipment. You are responsible for insuring your own equipment, laptops, and personal effects. We strongly recommend you hold appropriate professional indemnity insurance for your own work.

14. Intellectual property

All branding, logos, and material on our website and in our communications remain our property.
Any work you produce while using the Space remains your property — we make no claim over the IP of any Member or Visitor.

15. Dispute resolution

We will always try to resolve disputes informally and quickly. Please raise any concern with us by emailing hello@worksopworkspace.co.uk in the first instance.
If a dispute cannot be resolved within 30 days of being raised, the parties agree to consider mediation before any legal action.
Nothing in this clause prevents either party from seeking urgent injunctive relief in respect of any threatened breach.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms.

17. Whole agreement

These terms, together with the Privacy Policy, the House Rules, and any specific written agreement we have with you for a particular product, constitute the entire agreement between us in relation to the Services. No prior oral or written representations, promises, or understandings will form part of this agreement unless expressly incorporated.

18. Changes to these terms

We may update these terms from time to time. The current version will always be available at `worksopworkspace.com/terms-of-business`. Material changes will be notified to active Members by email with at least one billing cycle's notice.

19. Contact

LORD CNB Accommodation Ltd, trading as Worksop Workspace.
Registered office: Oak House Enterprise Centre, Samuel Brunts Way, Mansfield, NG18 2AH.
Trading address: 30 Carlton Road, Worksop, Nottinghamshire, S80 1PH.
Director: Connor Blades.
Email: hello@worksopworkspace.co.uk.
Phone: 07739 063734.

Internal version-control note

| Version | Date | Author | Status |
|---|---|---|---|
| Draft v1 | 14 May 2026 | Connor + AI | NOT REVIEWED BY SOLICITOR |
| (next) | — | — | — |

Before publication or use as a contractual document, this version must be reviewed by a qualified UK commercial solicitor. Things to specifically check:

Limitation of liability clause (section 9) — confirm enforceability under Unfair Contract Terms Act and the Consumer Rights Act 2015 if any Members are consumers
Termination grounds (section 8) — confirm proportionality
Data protection clauses (section 11) — confirm full UK GDPR alignment
Governing law / dispute resolution (sections 15 and 16) — confirm preferred mediation provider and any pre-litigation process
Any consumer-specific protections that should be added if Day Pass visitors are consumers under the Consumer Rights Act

Worksop Workspace · A space to drop your shoulders.
30 Carlton Road, Worksop S80 1PH · hello@worksopworkspace.co.uk · worksopworkspace.com