Terms of Business

Worksop Workspace · Operations · Legal & Compliance · Phase 1 reference

Important — what this doc is and isn't

This is the internal source-of-truth for Worksop Workspace's terms of business. It mirrors the customer-facing version that will live at `worksopworkspace.com/terms-of-business`. Keep both in sync — when one changes, change the other on the same day.

These terms are draft and unreviewed by a solicitor. They are written in plain language for clarity and to capture commercial intent; the legal phrasing may need adjusting. Do not rely on this as a binding contract until it has been reviewed and approved by a qualified UK legal adviser.

1. Definitions

In these terms:

"We", "us", "our" means LORD CNB Accommodation Ltd (Company No. 15117050), trading as Worksop Workspace, of 30 Carlton Road, Worksop, S80 1PH.
"You", "your", "Member" means the individual or company who has agreed to these terms by signing up to any of our services.
"Visitor" means anyone using the space on a Day Pass or as a guest of a Member, without a rolling membership.
"The Space" means the building at 30 Carlton Road, Worksop, S80 1PH, including all floors operated by us, and any other premises we operate from time to time.
"The Services" means the workspace access, refreshments, Wi-Fi, lockers, parking, and any other facilities described in our product offerings (see `../../sales/product-offerings.md`).
"Membership" means an active rolling subscription to one of our weekly plans.
"House Rules" means the rules of conduct in the space, currently set out at `../../marketing/members/house-rules.md` and made available to every Member and Visitor.

2. Who can be a Member

You must be 18 years of age or older.
You must provide accurate personal and business details when signing up.
You must agree to and follow the House Rules.
We reserve the right to refuse or terminate membership at our discretion in line with these terms.

Companies may take out membership on behalf of named individual staff. The contracting party is the company; the named individual is the user of the access.

3. The Services

We offer the following products at Phase 1 (as of 1 June 2026):

| Service | Price | What you get |
|---|---|---|
| Day Pass | £12 per day | One day's hot-desk access during opening hours |
| Hot Desk Weekly | £30 per week, rolling | Any available hot desk during opening hours, every weekday |
| Private Office | from £79 per week, rolling | A lockable office for 1–4 people |
| Meeting Room | £20 per hour | Hourly use of the meeting room, members and visitors |

Future products (Phase 2 onwards):

Dedicated Desk: £50 per week, rolling (Phase 2)
Podcast Room: £40 per hour (Phase 3)

Full product detail in `../../sales/product-offerings.md`.

Included with every product (members and Visitors alike):

Unlimited tea, coffee, and water
High-speed Wi-Fi
Furniture (desk, chair, workspace)
Locker (Members) / shared locker access (Visitors, subject to availability)
Free on-site parking, subject to space availability

Not included unless specifically agreed in writing:

Mail/parcel handling beyond standard delivery to Members on a rolling plan
Catering beyond complimentary tea, coffee, and water
Use of services outside opening hours (Phase 1 is manned 8am–5pm Monday to Friday; access outside those hours is not currently offered)
Phone answering / virtual office services
Storage beyond the standard locker

4. Payment

Day Passes and hourly bookings are charged at the point of booking via card payment (processed by Stripe).
Weekly rolling subscriptions are charged by direct debit (or recurring card payment) via Stripe at the start of each weekly billing cycle.
All prices are in GBP and are inclusive of VAT where applicable. We will let you know your VAT position in writing.
We do not offer refunds for partly-used billing cycles. If you cancel mid-week, your access continues until the end of the paid week.

5. Cancellation, suspension, and changes

By you: you may cancel any rolling weekly subscription at any time via the member app. Cancellation takes effect at the end of the current weekly billing cycle. No notice period beyond that.
By us: we may suspend or terminate your membership at our discretion if you breach these terms or the House Rules. In most cases we will give you a verbal or written warning first, except in cases of serious misconduct (see section 8).
Changes by us: we may change the Services, prices, or these terms from time to time. We will give Members at least one full billing cycle's notice of any material change that affects them. Continued use of the Services after the change takes effect constitutes acceptance.

6. Your obligations

You will follow the House Rules at all times.
You will treat the Space, equipment, and other Members with respect.
You will keep your personal items secure and use a locker when leaving items unattended.
You will not use the Space for any illegal activity, or for any activity that is reasonably likely to cause damage, disturbance, or risk to other Members or staff.
You will not pitch, solicit, or repeatedly attempt to sell goods or services to other Members. (This is a fundamental term — see House Rules.)
You will not bring children to the Space (Phase 1 is adults-only, 18+).
You will keep your account details, contact information, and payment method up to date.

7. Our obligations

We will provide the Services with reasonable skill and care.
We will keep the Space safe, clean, and fit for purpose during opening hours.
We will hold appropriate insurance (public liability and property insurance — see Drive's `06-legal-and-compliance/insurance-summary.md` for the policy reference once in place).
We will handle your personal data in line with the UK GDPR and the Data Protection Act 2018 — see our Privacy Policy at `worksopworkspace.com/privacy-policy` and the internal reference in Drive at `06-legal-and-compliance/data-protection-gdpr.md`.
We will give you reasonable notice of any planned closure, change to opening hours, or change to these terms.

8. Termination and what triggers it

We may terminate your membership immediately, without prior warning, if you:

Commit any act of physical aggression, harassment, or threatening behaviour towards any Member, visitor, or staff member
Cause material damage to the Space or its equipment
Use the Space for any unlawful activity
Breach the no-solicitation rule after a documented warning
Fail to pay any sum due to us after we have asked for payment
Repeatedly breach the House Rules after we have asked you to stop

Where we terminate for a serious cause, no refund is due for the remainder of any paid billing cycle.

You may terminate at any time via the member app — see section 5.

9. Liability

We are not liable to you for any loss of profits, loss of business, business interruption, or loss of business opportunity.
We are not liable to you for any indirect or consequential loss.
We are not liable for loss of or damage to your personal belongings unless caused by our negligence; you are responsible for securing your items using the lockers provided.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under English law.
Subject to the above, our total liability to you under or in connection with these terms in any 12-month period will not exceed the total sums you have paid us in that period.

10. Guests

Members may bring up to one guest per visit on a Day Pass basis. Guests must be signed in via reception or the member app.
The Member is responsible for the guest's conduct while on the premises.
Guests must agree to and follow the House Rules.
We may refuse entry to any guest at our discretion.

11. Data, CCTV, and privacy

We collect and process personal data in line with our Privacy Policy, published at `worksopworkspace.com/privacy-policy`.
The building is monitored by CCTV at entry points and common areas (not inside private offices or toilets). Signage is displayed at entry points.
We will not share your data with third parties for marketing without your explicit consent.
Members have the rights set out in UK GDPR — access, rectification, erasure (in defined circumstances), restriction, portability, objection. Requests to hello@worksopworkspace.co.uk.

12. Force majeure

We are not liable for any failure to provide the Services that is caused by circumstances beyond our reasonable control, including (but not limited to): fire, flood, power failure, pandemic-related restrictions, acts of government, or material disruption to the building.

In any extended closure, we will give Members reasonable notice and discuss a pro-rata refund or credit where appropriate.

13. Insurance

We hold public liability insurance and contents insurance for our own equipment. You are responsible for insuring your own equipment, laptops, and personal effects. We strongly recommend you hold appropriate professional indemnity insurance for your own work.

14. Intellectual property

All branding, logos, and material on our website and in our communications remain our property.
Any work you produce while using the Space remains your property — we make no claim over the IP of any Member or Visitor.

15. Dispute resolution

We will always try to resolve disputes informally and quickly. Please raise any concern with us by emailing hello@worksopworkspace.co.uk in the first instance.
If a dispute cannot be resolved within 30 days of being raised, the parties agree to consider mediation before any legal action.
Nothing in this clause prevents either party from seeking urgent injunctive relief in respect of any threatened breach.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms.

17. Whole agreement

These terms, together with the Privacy Policy, the House Rules, and any specific written agreement we have with you for a particular product, constitute the entire agreement between us in relation to the Services. No prior oral or written representations, promises, or understandings will form part of this agreement unless expressly incorporated.

18. Changes to these terms

We may update these terms from time to time. The current version will always be available at `worksopworkspace.com/terms-of-business`. Material changes will be notified to active Members by email with at least one billing cycle's notice.

19. Contact

LORD CNB Accommodation Ltd, trading as Worksop Workspace.
Registered office: Oak House Enterprise Centre, Samuel Brunts Way, Mansfield, NG18 2AH.
Trading address: 30 Carlton Road, Worksop, Nottinghamshire, S80 1PH.
Director: Connor Blades.
Email: hello@worksopworkspace.co.uk.
Phone: 07739 063734.

Internal version-control note

| Version | Date | Author | Status |
|---|---|---|---|
| Draft v1 | 14 May 2026 | Connor + AI | NOT REVIEWED BY SOLICITOR |
| (next) | — | — | — |

Before publication or use as a contractual document, this version must be reviewed by a qualified UK commercial solicitor. Things to specifically check:

Limitation of liability clause (section 9) — confirm enforceability under Unfair Contract Terms Act and the Consumer Rights Act 2015 if any Members are consumers
Termination grounds (section 8) — confirm proportionality
Data protection clauses (section 11) — confirm full UK GDPR alignment
Governing law / dispute resolution (sections 15 and 16) — confirm preferred mediation provider and any pre-litigation process
Any consumer-specific protections that should be added if Day Pass visitors are consumers under the Consumer Rights Act

Worksop Workspace · A space to drop your shoulders.
30 Carlton Road, Worksop S80 1PH · hello@worksopworkspace.co.uk · worksopworkspace.com